Australia Wide

Terms and Conditions


1. About the Website
1.1. Welcome to (the 'Website'). The Website
facilitates interactions between:
making it easier for the Receiver and the Provider to locate, communicate,
arrange payment and deliver the services in a fast and secure manner (the
(a) customers looking for external cleaning services (the 'Receiver'); and
(b) external cleaners providing external cleaning services (the 'Provider'),

1.2. The Website is operated by Loomatec PTY. LTD. (ABN 59 643 082 526.) .
Access to and use of the Website, or any of its associated products or
Services, is provided by Loomatec. Please read these terms and conditions
(the 'Terms') carefully. By using, browsing and/or reading the Website, this
signifies that you have read, understood and agree to be bound by the Terms.
If you do not agree with the Terms, you must cease usage of the Website, or
any of its products or Services, immediately.

1.3. Loomatec reserves the right to review and change any of the Terms by
updating this page at its sole discretion. When Loomatec updates the Terms, it
will use reasonable endeavours to provide you with notice of updates of the
Terms. Any changes to the Terms take immediate effect from the date of their
publication. Before you continue, we recommend you keep a copy of the Terms
for your records. 

2. Acceptance of the Terms
You accept the Terms by registering for the Services and/or making any payment as
required under the Terms for use of the Services. You may also accept the Terms by
clicking to accept or agree to the Terms where and if this option is made available to you
by Loomatec in the user interface.

3. The Services

3.1. In order to access the Services, both the Receiver and the Provider are
required to register for an account through the Website (the 'Account').

3.2. As part of the registration process, or as part of your continued use of the
Services, you may be required to provide personal information about yourself
(such as identification or contact details), including:
(a) Email address
(b) Telephone number
(c) Password
(d) Customers are required to provide job addresses

3.3. You warrant that any information you give to Loomatec in the course of
completing the registration process will always be accurate, correct and up to

3.4. Once you have completed the registration process, you will be a registered
member of the Website ('Member') and agree to be bound by the Terms.

3.5. You may not use the Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with Loomatec; or
(b) you are a person barred from receiving the Services under the laws of
Australia or other countries including the country in which you are resident
or from which you use the Services.

4. Your obligations as a Member

4.1. As a Member, you agree to comply with the following:
(a) you will not share your profile with any other person;
(b) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or
guidelines in the relevant jurisdictions;
(c) you have sole responsibility for protecting the confidentiality of your
password and/or email address. Use of your password by any other
person may result in the immediate cancellation of the Services;
(d) any use of your registration information by any other person, or third
parties, is strictly prohibited. You agree to immediately notify Loomatec of
any unauthorised use of your password or email address or any breach of
security of which you have become aware;
(e) you must not expressly or impliedly impersonate another Member or use
the profile or password of another Member at any time;
(f) any content that you broadcast, publish, upload, transmit, post or
distribute on the Website ('Your Content') will always be accurate,
correct and up to date and you will maintain reasonable records of Your
(g) you agree not to harass, impersonate, stalk, threaten another Member of
the Website (where interaction with other Members is made available to
(h) access and use of the Website is limited, non-transferable and allows for
the sole use of the Website by you for the purposes of providing the
(i) you will not use the Services or the Website in connection with any
commercial endeavours except those that are specifically endorsed or
approved by the management of Loomatec;
(j) you will not use the Services or Website for any illegal and/or unauthorised
use which includes collecting email addresses of Members by electronic or
other means for the purpose of sending unsolicited email or unauthorised
framing of or linking to the Website;
(k) you agree that commercial advertisements, affiliate links and other forms
of solicitation may be removed from Member profiles without notice and
may result in termination of the Services. Appropriate legal action will be
taken by Loomatec for any illegal or unauthorised use of the Website; and

(l) you acknowledge and agree that any automated use of the Website or its
Services is prohibited.

5. Using the Website as the Receiver

5.1. enter the correct service required, get a quick quote and make a booking from
the dates available. Provide the job address and contact details then pay the
deposit as required. Pay the balance to the service provider on the day.

6. Using the Website as the Provider

6.1. must register with all relevent documents provided. Police checks, height safety
and insurances must be kept up to date and current at all times. You must use
Google or Outlook calendars to ensure bookings can be made.
Customers must be kept informed at all times of changes to days or times (only
if absolutely necessary). Once the deposit is paid and you receive customer
details you are responsible for that customer. is not responsible for the job or quality of
service you provide to the customer. You (SP) are required to deal with any
complaints or damages caused in relation to work completed by you or your

7. Payment

7.1. By Loomatec offering the Services to you, you agree that:
(a) Customers pay a deposit upon booking. Service providers pay a
registration fee to use the platform.

7.2. All payments made in the course of your use of the Services are made using
Stripe. In using the Website, the Services or when making any payment in
relation to your use of the Services, you warrant that you have read, understood
and agree to be bound by the Stripe terms and conditions which are available on
their website.

8. Refund Policy

8.1. Since Loomatec is only a facilitator in introducing the Receiver to the Provider
and providing a system to make safe payment, Loomatec does not hold any
liability to the Receiver directly and will not personally refund them any
payments made in the use of Services.

8.2. Notwithstanding the above clause, if a Receiver is unsatisfied with the services
provided by the Provider or believes that they may be entitled to a refund, then
Loomatec requires the Receiver to:
(a) contact the Provider directly to request a refund; and
(b) if contacting the Provider is not successful after fourteen (14) days,
contact Loomatec through the 'Contact Us' section of the Website outlining
why you believe you are entitled to a refund so we are able to determine if
the Provider should be removed from the Services.

8.3. If contacted by a Receiver who is requesting a refund pursuant to the above
clause, the Provider agrees that it will immediately:

(a) complete the Loomatec refund request form (the 'Request Form')
provided on the Website; and
(b) provide both the Request Form and the email from the Receiver
requesting the refund to Loomatec.

8.4. If the Provider agrees to a refund it is acknowledged that the Provider will
instruct Loomatec to refund all or part of the payments made to the Receiver
directly, less any fees and charges incurred by Loomatec in processing the

8.5. Both the Receiver and Provider agree that they will comply with the Refund
Policy contained in this Clause of these Terms.

9. Copyright and Intellectual Property

9.1. The Website, the Services and all of the related products of Loomatec are
subject to copyright. The material on the Website is protected by copyright
under the laws of Australia and through international treaties. Unless otherwise
indicated, all rights (including copyright) in the Services and compilation of the
Website (including but not limited to text, graphics, logos, button icons, video
images, audio clips, Website, code, scripts, design elements and interactive
features) or the Services are owned or controlled for these purposes, and are
reserved by Loomatec or its contributors.

9.2. All trademarks, service marks and trade names are owned, registered and/or
licensed by Loomatec, who grants to you a worldwide, non-exclusive, royaltyfree, revocable license whilst you are a Member to:
Loomatec does not grant you any other rights whatsoever in relation to the
Website or the Services. All other rights are expressly reserved by Loomatec.
(a) use the Website pursuant to the Terms;
(b) copy and store the Website and the material contained in the Website in
your device's cache memory; and
(c) print pages from the Website for your own personal and non-commercial

9.3. Loomatec retains all rights, title and interest in and to the Website and all
related Services. Nothing you do on or in relation to the Website will transfer
to you.
(a) business name, trading name, domain name, trade mark, industrial
design, patent, registered design or copyright, or
(b) a right to use or exploit a business name, trading name, domain name,
trade mark or industrial design, or
(c) a thing, system or process that is the subject of a patent, registered design
or copyright (or an adaptation or modification of such a thing, system or

9.4. You may not, without the prior written permission of Loomatec and the
permission of any other relevant rights owners: broadcast, republish, up-load to
a third party, transmit, post, distribute, show or play in public, adapt or change
in any way the Services or third party Services for any purpose, unless
otherwise provided by these Terms. This prohibition does not extend to
materials on the Website, which are freely available for re-use or are in the
public domain.

9.5. Where you broadcast, publish, upload, transmit, post or distribute Your Content
on the Website, then you grant to Loomatec a non-exclusive, transferrable,
perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish,
up-load to a third party, transmit, post, distribute, show or play in public, adapt
or change Your Content.

10. Privacy
Loomatec takes your privacy seriously and any information provided through your use of
the Website and/or Services are subject to Loomatec's Privacy Policy, which is available
on the Website.

11. General Disclaimer

11.1. Nothing in the Terms limits or excludes any guarantees, warranties,
representations or conditions implied or imposed by law, including the
Australian Consumer Law (or any liability under them) which by law may not be
limited or excluded.

11.2. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are
not expressly stated in the Terms are excluded; and
(b) Loomatec will not be liable for any special, indirect or consequential loss or
damage (unless such loss or damage is reasonably foreseeable resulting
from our failure to meet an applicable Consumer Guarantee), loss of profit
or opportunity, or damage to goodwill arising out of or in connection with
the Services or these Terms (including as a result of not being able to use
the Services or the late supply of the Services), whether at common law,
under contract, tort (including negligence), in equity, pursuant to statute or

11.3. Use of the Website and the Services is at your own risk. Everything on the
Website and the Services is provided to you "as is" and "as available" without
warranty or condition of any kind. None of the affiliates, directors, officers,
employees, agents, contributors and licensors of Loomatec make any express
or implied representation or warranty about the Services or any products or
Services (including the products or Services of Loomatec) referred to on the
Website. This includes (but is not restricted to) loss or damage you might suffer
as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect,
failure to correct defects, delay in operation or transmission, computer
virus or other harmful component, loss of data, communication line failure,
unlawful third party conduct, or theft, destruction, alteration or
unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the
Services, or any of its Services related products (including third party
material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Services or any of
the products of Loomatec; and
(d) the Services or operation in respect to links which are provided for your

11.4. You acknowledge that Loomatec Website and the Services are only intended to
facilitate the interactions between the Receiver and the Provider and does not
offer any services other than the Services and Loomatec holds no liability to
you as a result of any conduct of the Members or the misuse of Your Content
by any party (including other Members).

12. Limitation of Liability

12.1. Loomatec's total liability arising out of or in connection with the Services or
these Terms, however arising, including under contract, tort (including
negligence), in equity, under statute or otherwise, will not exceed the resupply
of the Services to you.

12.2. You expressly understand and agree that Loomatec, its affiliates, employees,
agents, contributors and licensors shall not be liable to you for any direct,
indirect, incidental, special consequential or exemplary damages which may be
incurred by you, however caused and under any theory of liability. This shall
include, but is not limited to, any loss of profit (whether incurred directly or
indirectly), any loss of goodwill or business reputation and any other intangible

12.3. You acknowledge and agree that Loomatec holds no liability for any direct,
indirect, incidental, special consequential or exemplary damages which may be
incurred by you as a result of providing Your Content to the Website.

13. Termination of Contract

13.1. If you want to terminate the Terms, you may do so by providing Loomatec with
Service providers can terminate their account at any time. days' notice of your
intention to terminate by sending notice of your intention to terminate to
Loomatec via the 'Contact Us' link on our homepage.

13.2. Loomatec may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any
(b) Loomatec is required to do so by law;
(c) Loomatec is transitioning to no longer providing the Services to Members
in the country in which you are resident or from which you use the service;
(d) the provision of the Services to you by Loomatec is, in the opinion of
Loomatec, no longer commercially viable.

13.3. Subject to local applicable laws, Loomatec reserves the right to discontinue or
cancel your membership at any time and may suspend or deny, in its sole
discretion, your access to all or any portion of the Website or the Services
without notice if you breach any provision of the Terms or any applicable law or
if your conduct impacts Loomatec's name or reputation or violates the rights of
those of another party.

13.4. When the Terms come to an end, all of the legal rights, obligations and
liabilities that you and Loomatec have benefited from, been subject to (or which
have accrued over time whilst the Terms have been in force) or which are
expressed to continue indefinitely, shall be unaffected by this cessation, and
the provisions of this clause shall continue to apply to such rights, obligations
and liabilities indefinitely.

14. Indemnity

14.1. You agree to indemnify Loomatec, its affiliates, employees, agents,
contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and
damage (including legal fees on a full indemnity basis) incurred, suffered
or arising out of or in connection with Your Content;
(b) any direct or indirect consequences of you accessing, using or transacting
on the Website or attempts to do so; and/or
(c) any breach of the Terms.

15. Dispute Resolution

15.1. Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any
Tribunal or Court proceedings in relation to the dispute, unless the following clauses
have been complied with (except where urgent interlocutory relief is sought).

15.2. Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must
give written notice to the other party detailing the nature of the dispute, the desired
outcome and the action required to settle the Dispute.

15.3. Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms
('Parties') must:
(a) Within 48 hours days of the Notice endeavour in good faith to resolve the Dispute
expeditiously by negotiation or such other means upon which they may mutually
(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has
not been resolved, the Parties must either agree upon selection of a mediator or
request that an appropriate mediator be appointed by the President of the 'Conflict
Resolution Service' or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator
and the cost of the venue of the mediation and without limiting the foregoing

15.4. Confidential
All communications concerning negotiations made by the Parties arising out of and in
connection with this dispute resolution clause are confidential and to the extent possible,
must be treated as "without prejudice" negotiations for the purpose of applicable laws of

15.5. Termination of Mediation:
If 14 days have elapsed after the start of a mediation of the Dispute and the Dispute has
not been resolved, either Party may ask the mediator to terminate the mediation and the
mediator must do so.
undertake to pay any amounts requested by the mediator as a pre-condition to the
mediation commencing. The Parties must each pay their own costs associated with
the mediation;
(d) The mediation will be held in online, Australia.

16. Venue and Jurisdiction
The Services offered by Loomatec is intended to be viewed by residents of Australia. In
the event of any dispute arising out of or in relation to the Website, you agree that the
exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

17. Governing Law
The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy,
proceeding or claim of whatever nature arising out of or in any way relating to the Terms
and the rights created hereby shall be governed, interpreted and construed by, under
and pursuant to the laws of Queensland, Australia, without reference to conflict of law
principles, notwithstanding mandatory rules. The validity of this governing law clause is
not contested. The Terms shall be binding to the benefit of the parties hereto and their
successors and assigns.

18. Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and
reasonable and both parties having taken the opportunity to obtain independent legal
advice and declare the Terms are not against public policy on the grounds of inequality
or bargaining power or general grounds of restraint of trade.

19. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent
jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Approved by Loomatec Pty Ltd
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